info@shivakashitravels.com +91 9278322002

Terms and Conditions for Boat Booking

1. Booking Confirmation

  • All bookings are subject to availability.

  • A confirmed booking will be shared with you via email or message, including complete booking details.

  • Guests are required to provide accurate contact information at the time of booking.


2. Payment Policy

  • Full payment is required at the time of booking unless a prior arrangement has been made.

  • Accepted payment methods include credit cards, UPI, bank transfers, and other approved payment gateways.


3. Boat Boarding Instructions

  • Guests must arrive at the designated boarding point at least 30 minutes prior to departure.

  • Late arrivals may lead to cancellation of the reservation without any refund.

  • All guests must carry a valid government-issued photo ID.


4. Guidelines by Jal Police

  • Wearing a life jacket is mandatory for all passengers.

  • Consumption of alcohol or any illegal substances is strictly prohibited.

  • Passengers must not stand or move around unnecessarily during the boat ride.

  • Please follow all safety instructions given by boat operators and guides.

  • Littering in the Ganga is strictly prohibited.


5. Cancellation Policy

1. Guest-Initiated Cancellations

  • 72 hours or more before the ride: Full refund minus a 5% processing fee.

  • 48 to 72 hours before the ride: 50% refund.

  • Less than 48 hours before the ride: No refund.

2. Company-Initiated Cancellations

  • In case of unfavorable weather, government restrictions, or safety concerns, guests will receive a full refund or may choose to reschedule the ride.

 


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